Return and Refunds
Returns
Please choose your items carefully but we do understand there are certain unavoidable circumstances. Therefore we do have a refund policy.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note, that we do not accept returns of wedding dresses and other event attires. These are all made to order and therefore we do not refund or accept returns. We also do not accept returns of underwear, under garments, bras, brasseries swimwear and shapewear.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at theclothingcompanysydney@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at theclothingcompanysydney@gmail.com and send your item to:
The Clothing Company Sydney
Parcel Locker 10115 94475
Shop 33, 1 Rider Boulervarde
Rhodes NSW 2138, Australia
please add the email address theclothingcompanysydney@gmail.com when you send your returns.
Please note, that we do not accept returns of wedding dresses and other event attires. These are all made to order and therefore we do not refund or accept returns. Thank you
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
The Clothing Company Sydney
Parcel Locker 10115 94475
Shop 33, 1 Rider Boulervarde
Rhodes NSW 2138, Australia
please add the email address theclothingcompanysydney@gmail.com when you send your returns.